Legal
Privacy Policy
Last updated: August 5, 2026
Deskaven VA Agency respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have. By providing your information, including your phone number for text and SMS messaging, you agree to the practices described here.
Information we collect
We collect the information you choose to share with us so we can deliver and improve our virtual assistant services. This may include your name, email address, phone number, business or company details, the nature of the work you need help with, and any messages, files, or notes you share during our conversations. When you book a discovery call, we may also receive scheduling details from our booking platform, and when you visit our website we may receive basic technical information such as the pages you view and the device you use.
How we use your information
We use your information to understand your needs, match you with a suitable assistant, schedule and deliver our services, respond to your questions, send you important updates about your engagement, and, with your consent, send you occasional messages about our offerings. We never sell your information to anyone, and we only share it as described in this policy.
Text and SMS messaging
If you provide your phone number and give us consent, we may send you text messages and SMS to coordinate scheduling, confirm appointments, share service updates, and follow up on your inquiry. Message frequency varies, but we will only message you when it is relevant to your engagement or your request. Standard messaging and data rates from your carrier may apply. You can opt out of SMS messages at any time by replying STOP to any message we send, and we will remove your number from our texting list promptly. For any help, you can reply HELP or contact us using the details below.
How we share your information
We share your information only with the people and services that help us serve you: the assistant assigned to your work, the scheduling and calendar tools we use to book calls, and, where needed, the platforms that host our communications. In all cases, we work with trusted providers who are expected to handle your data responsibly. We may also disclose information when required by law or to protect our rights, our clients, or the public.
Data retention
We keep your information for as long as your engagement with Deskaven is active, and for a reasonable period afterward so we can respond to questions, meet our legal obligations, and keep our records accurate. When your information is no longer needed, we remove it or anonymize it so it can no longer be linked to you.
Data security
We take reasonable steps to protect your information using access controls, secure storage, and careful handling by our team. While no method of transmission or storage is completely secure, we work to keep your data safe and limit access to those who need it to do their work.
Your rights
You may ask to see the information we hold about you, request that we correct or delete it, withdraw your consent to receive messages, or ask us to stop using your information for certain purposes. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.
International users
Deskaven connects clients around the world with skilled virtual assistants based in the Philippines. If you are outside the Philippines, please understand that your information may be processed by our team and our service providers in the Philippines and other countries, and that the privacy laws of those jurisdictions may differ from your own. By using our services, you consent to this transfer of information.
Children’s privacy
Our services are intended for businesses and professionals, not for children. We do not knowingly collect information from anyone under the age of sixteen. If you believe a child has provided us with information, please contact us and we will take steps to delete it.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices, our services, or the law. When we do, we will revise the date at the top of this page and, where the change is significant, provide a more prominent notice. We encourage you to review this page periodically to stay informed.
Contact us
If you have any questions about this policy or how we handle your information, you can reach us by email at rachdmservices@gmail.com, or connect with us on LinkedIn. We are happy to help and will respond within one business day.